Policies
Same spirit as booking: clear expectations, less stress for everyone.
- Book
- Deposit if needed
- Attend or reschedule in time
Deposits
A £50 deposit is required to hold your slot. After booking online you’ll receive bank details and a payment reference — your appointment is confirmed once we receive the transfer, usually within 48 hours.
Cancellations & rescheduling
Move or cancel with enough notice and your deposit stays as credit toward a future visit. Late cancellations may forfeit the deposit — you’ll see the exact window in your confirmation.
No-shows
If you don’t attend and don’t give notice, the slot can’t go to someone else — a no-show fee or forfeited deposit may apply.
Running late
Message ahead if you’re delayed. Beyond a short grace window, we may need to shorten the service or reschedule to protect the next client.
Service completion & refunds
Confirm the hairstyle and finishing details with us before your appointment wraps up—we’ll pause so you can check in the mirrors and raise any tweaks while you’re here. Refunds aren’t issued for dislike of the result or change of mind after you leave, because we rely on honest feedback during the session.